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What are the shipping times for your products?

Delivery times are estimated between 3 and 20 days in France. It all depends on the stocks and their location. In all cases we always do as quickly as possible

Do you ship anywhere in the world?

Not only in France, Belgium, Switzerland and Luxembourg.

Where do we ship your product from?

Our offices are located in Orléans, France. Our warehouses are located in France, Belgium, Spain and China.

Some items are missing from my order, what's happening?

Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: contact@tao-K9.com and we will send you a similar replacement item as quickly as possible.

Our policy is 100% unconditionally satisfied or refunded.

Where are you located?

We are located in Orléans, France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes shipments may take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: contact@tao-K9.com

Any item returned within 30 days of purchase is fully refunded.

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.